Safe & Reliable
Your safety is our top priority. We provide secure and dependable transportation services, giving you peace of mind on every journey. Our team is available 24/7 to meet your transportation needs.
Safe Journeys,
Caring Hands
Safe, Professional, and Compassionate Transport for Non-Emergency Patients Across Southwestern Ontario.
Proudly Canadian Since 2024
Meadow ParkLong-Term Care
About us
About Gray Jay Care
Two Brothers. One Purpose. A Commitment to Care.
Gray Jay Care was founded by two brothers with up to five years of experience in patient transportation. After seeing the need for safer, more reliable, on-time and compassionate service, they created a family-owned company built around care.
Our values come from our mother, who raised us after we lost our father at a young age. She taught us that caring for others is something you show through your actions.
Today, we proudly serve hospitals, nursing homes, clinics, insurance claims, OPGT clients, individuals and families throughout Southwestern Ontario. The name Gray Jay was inspired by the beautiful Canadian bird and reflects the Canadian roots and values that are part of who we are.
Our PromiseEvery passenger is treated with the care, respect and patience we would want for our own family.Gray Jay Care — Safe Journeys, Caring Hands.
QUICK BOOKING
Our user-friendly booking system makes scheduling your transport simple and convenient. With just a few clicks, you can enjoy a seamless experience from start to finish.
PROMPT PICKUPS
Rely on Gray Jay Care for timely pickups. Our dedicated team ensures quick response times, getting you to your destination efficiently and without unnecessary delays.
Services We Offer
We provide 24/7 stretcher service for specialized care, wheelchair service for safe and comfortable transfers, and driver attendants for personalized support throughout your journey.
Stretcher Transport:
Safe, professional transport for patients who need to remain lying down, managed by trained staff using specialized stretcher-equipped vehicles.
Wheelchair Transport:
Comfortable, secure transportation for wheelchair users with door-to-door assistance, ideal for appointments, hospital discharges, and community outings.
Driver Attendant Support:
Compassionate attendants assist with mobility, boarding, and personal care throughout the journey, ensuring dignity and comfort every step of the way.
FAQ’s
Find answers here
Here Are Some Frequently Asked Questions From Our Customers.
What types of transportation do you provide?
We provide non-emergency wheelchair, stretcher, ambulatory, and assisted patient transportation for medical appointments, hospital discharges, transfers, long-term care visits, and other approved travel needs.
What areas do you serve?
We serve Southwestern Ontario and beyond, including trips to Toronto and Hamilton. Transportation outside Ontario or Canada may also be arranged in advance—please contact our team to discuss your route.
How do I book transportation?
Submit the secure online booking form or call us at (519) 933-5090. Please have the passenger, pickup, destination, timing, and mobility details ready so our dispatcher can confirm the ride.
How can I cancel or reschedule my ride?
Please provide at least 24 hours’ notice whenever possible. Cancellations with less notice or a no-show may be subject to a $150 fee. We understand circumstances can change and review each situation case by case.
Can pickup or arrival times be delayed?
We work hard to stay on schedule, but weather, road conditions, traffic, vehicle or equipment issues, and facility circumstances beyond our reasonable control can occasionally cause delays. We will communicate updates as soon as possible.
Hear From Our Happy Clients
RRonald Patterson12 months agoG
★★★★★
The entire process was smooth and stress-free. The worker was kind, patient, and understanding. Professional service and genuine care.
Read moreAAmy Osborn12 months agoG
★★★★★
My 84 year old father just recently became unable to walk. We had an appointment at University hospital and Gray Jay Care made the trip professional, caring, and reassuring.
Read moreFFaizan Ahmad12 months agoG
★★★★★
Great guys! Exceptional service, always my first choice for patient transport.
Read moreAAM12 months agoG
★★★★★
Best Medical Transport Service! They were on time, careful, and reasonably priced. We felt supported every step of the way.
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